Grup Living

Frequently Asked Questions

You can find the frequently asked questions about GRUP LIVING's anonymous reporting channel here.

What is the Grup Living Whistleblower Channel?

It is a means of communication that Grup Living makes available to employees, clients, suppliers, and other third parties to report, in a confidential and secure manner, irregular or illicit conduct related to the company, such as fraud, harassment, discrimination, or other practices unethical and unlawful.

Who can file a complaint?

Anyone who has knowledge of inappropriate conduct related to Grup Living, including current employees, former employees, candidates in selection processes, partners, managers, contractors, suppliers, and clients.

How can I file a report?

Reports can be submitted through the following means:

Confidentiality and, if desired, the anonymity of the complainant are guaranteed through all available channels.

Can I file a report anonymously?

Yes, Grup Living offers the option to file reports anonymously. However, it is advisable to provide some means of contact to facilitate communication and follow-up of the case, always guaranteeing the confidentiality of the information provided.

What type of conduct can I report?

You can report any conduct that you consider irregular or contrary to ethics and current regulations, such as:

  • Fraud or embezzlement.
  • Workplace harassment.
  • Discrimination based on gender, race, religion, etc.
  • Violations of internal policies or legal procedures.
  • Improper disclosure of confidential information.
What happens after I file a report?

Once the report has been received, the following procedure will be followed:

  • Acknowledgment of receipt: Within a maximum of seven days, receipt of the report will be confirmed to the complainant, provided that a means of contact has been provided.
  • Investigation: An impartial and confidential investigation will be carried out to clarify the reported facts.
  • Resolution: Within a maximum of three months from receipt of the report, the complainant will be informed of the outcome of the process, provided that this is possible and does not compromise the confidentiality or effectiveness of the investigation.
How are confidentiality and protection against retaliation ensured?

Grup Living is committed to protecting the identity of the whistleblower and ensuring that they are not retaliated against for filing a report in good faith. Strict security measures and protocols are in place to ensure the confidentiality of all information related to the report.

What happens if a false report is filed?

Filing a report that you know is false is serious misconduct and may result in legal and disciplinary consequences. All channel users are urged to act responsibly and honestly when reporting misconduct.

Who handles complaints?

The complaints channel is managed by Grup Living's Regulatory Compliance Department, with the collaboration, if necessary, of external experts. Those involved in the investigation are subject to the duty of confidentiality and the privacy policy.

What should I do if I have lost the access code to check the status of my complaint?

For security reasons, only the complainant knows their access code and password. If they lose either of them, they will not be able to track the communication; however, the complaint will continue its process and will be properly investigated.

How are personal data processed?

In accordance with the provisions of current data protection regulations, Grup Living is responsible for the processing, management, and storage of the personal data of all persons involved in the queries and complaints. The necessary technical and organizational measures are implemented to guarantee data security and prevent its alteration, loss, and unauthorized processing or access.

What should I do in an emergency?

This channel is not designed to handle emergencies or urgencies. In the event of a situation that requires immediate attention, contact the appropriate authorities or emergency services.

Why is it important to report inappropriate conduct?

Integrity, accountability, and transparency are fundamental values ​​for Grup Living. Reporting inappropriate conduct contributes to maintaining an ethical and safe work environment and ensures that the company operates in compliance with laws and regulations. applicable.